Quality Rated Products Return Policy
Page 1: General Return Guidelines
At Quality Rated Products, we value your satisfaction and strive to provide high-quality items. We understand that sometimes returns are necessary, and we have established the following guidelines to ensure a fair and transparent process:
- Eligibility Window: Returns must be initiated within 14 days of the purchase date. This timeframe allows customers sufficient opportunity to evaluate their purchase while maintaining product integrity.
- Condition of Items: Products must be returned in their original condition, unused, and with all packaging, manuals, and accessories included. Items that show signs of use or damage may be subject to partial refund or rejection.
- Proof of Purchase: A receipt or order confirmation is required for all returns. This helps us verify the purchase and expedite the return process.
- Non-Returnable Items: Certain items such as clearance products, gift cards, and consumables (e.g., film, batteries) are not eligible for return due to their nature or pricing policies.
We encourage customers to carefully review product details, specifications, and compatibility before purchase to minimize the need for returns. Our customer service team is available to answer any pre-purchase questions to help you make informed decisions.
Page 2: Restocking Fee and Refunds
To maintain our commitment to quality and operational efficiency, all eligible returns are subject to a 20% restocking fee. This fee covers inspection, repackaging, and administrative costs associated with processing returns.
- Refund Calculation: Refunds will be issued for the original purchase price minus the 20% restocking fee. This ensures fair compensation while covering costs incurred.
- Refund Method: Refunds are processed to the original payment method within 7–10 business days after the returned item has been inspected and approved. Processing times may vary depending on your bank or payment provider.
- Shipping Costs: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to a company error or defective product.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately. In such cases, the restocking fee will be waived, and return shipping costs will be covered by Quality Rated Products.
We strive to handle all refunds promptly and communicate clearly throughout the process to ensure your satisfaction.
Page 3: Return Process and Customer Support
We aim to make the return process straightforward and efficient:
- Initiate Return: Contact our customer service team via email or phone to request a Return Authorization (RA) number. Please provide your order details and reason for return to facilitate quick processing.
- Prepare Package: Securely pack the item with all original materials and clearly mark the RA number on the outside of the package. Proper packaging helps prevent damage during transit.
- Ship Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to monitor your return.
- Inspection and Refund: Once received, our team will inspect the item and process the refund according to the guidelines outlined above. You will receive confirmation once the refund has been issued.
Customer Support
Our dedicated support team is available to assist you with any questions or concerns regarding returns:
- Email: info@qualityratedproducts.com
- Phone: 1-855-586-8686
- Hours: Monday–Friday, 9 AM–6 PM EST
Commitment to Fairness
Quality Rated Products is committed to treating every customer with fairness and respect. Our return policy is designed to balance customer satisfaction with the operational needs of our business. We appreciate your understanding and cooperation.
We continuously review and update our policies to reflect customer feedback and industry best practices, ensuring a positive shopping experience.