Quality Rated Products — Shipping Policy
Overview
Quality Rated Products is committed to delivering your order quickly, securely, and with complete transparency. This Shipping Policy outlines how we process, ship, and deliver purchases made through our website or by phone.
Order Processing Times
- Orders are processed Monday through Friday, excluding major holidays.
- Most in‑stock items ship within 1–2 business days.
- Orders placed after business hours or on weekends begin processing the next business day.
- High‑value purchases may require additional verification to ensure customer protection.
Transit Times & Free Shipping Information
We aim to make every delivery smooth and predictable. Most qualifying orders ship free of charge using trusted carriers, and many items leave our facility within 1 business day.
- Typical delivery time is 3–7 business days, depending on your location and the shipping method selected at checkout.
- Free Shipping applies to most items unless otherwise specified.
- No hidden fees or minimum purchase requirements.
- Once your order ships, you’ll receive a tracking number to monitor your package from our warehouse to your doorstep.
Shipping Methods & Delivery Estimates
We offer several delivery options to match your needs:
- Standard Ground Shipping
- Expedited Shipping
- Overnight / Next‑Day Delivery (when available)
- International Shipping to select destinations
Delivery estimates are shown at checkout but may vary based on carrier performance and external conditions.
Shipping Rates
- Shipping costs are calculated at checkout based on weight, destination, and chosen service.
- Promotional free‑shipping offers may apply to eligible orders.
- Oversized or heavy items may require additional handling fees.
Order Tracking
- A shipping confirmation email with tracking details is sent once your order leaves our warehouse.
- Tracking updates are provided directly by the carrier.
- Please allow up to 24 hours for tracking information to populate.
Risk of Loss & Delivery Issues
- Responsibility for the package transfers to the customer once the carrier accepts the shipment.
- Quality Rated Products is not liable for delays caused by carriers, weather conditions, or incorrect shipping information.
- If a package is marked as delivered but cannot be located, customers must contact the carrier to begin an investigation.
Shipping Address Accuracy
Customers must provide a complete and accurate shipping address. We cannot be held responsible for delays or losses resulting from:
- Incorrect or incomplete addresses
- Missing apartment, suite, or unit numbers
- Customer refusal or inability to receive the package
Address changes after an order is submitted cannot be guaranteed.
International Shipping
- International shipments may incur customs duties, taxes, or import fees, which are the customer’s responsibility.
- Delivery times vary by country and customs processing.
- Certain products may be restricted from export due to manufacturer or government regulations.
Signature Requirements
Some high‑value orders may require a signature upon delivery for security purposes.
This requirement may apply automatically and cannot be waived for select items.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Retain all packaging materials.
- Contact us immediately with photos and a description of the issue.
- We will coordinate with the carrier to resolve the matter promptly.
Contact Us
For questions about shipping, delivery, or order status, reach out to:
Quality Rated Products
Email: info@QualityRatedProducts.com
Phone: (855) 586-8686
Address: 8301 Vintage Club Cir, Wilmington, NC 28411